Congratulations! You are one of the first people in the world to have Halo Coffee. We will send you an email confirmation of your purchase and then when your coffee is freshly roasted and dispatched we email you to let you know it’s on its way.
Halo is compatible with your Nespresso®️ home systems. It is NOT compatible with Professional systems, Gaggia, Miele home systems and the latest De Longhi machines. Please email email@example.com if you have any compatibility questions.
We recommend an airtight, sealed container or you can leave them in the box.
Halo Coffee is Fresh! We recommend you treat it as a fresh product. Your HALO comes in a sealed box to prolong the freshness of your coffee. Once opened we recommend you consume your HALO within 3-4 weeks.
Absolutely! The best before date is not the expiration date but the recommended date for getting the optimum flavour. Just like freshly roasted coffee beans the optimum time to drink Halo is within the first 3-4 weeks of encapsulation but we added the sealing to make sure you can appreciate HALO months after purchase.
Yes. Sometimes you will experience some dripping at the end, this shows you have a good extraction.
Halo’s team of coffee experts have crafted our capsules to extract over 17-20 seconds for a perfect balance of flavour and body. Sometimes it will be a little above or below this.
Halo Three Mountain Special Edition is unique. It is great as a short single espresso, or pour two singles to make a long or doppio. If you prefer a lungo coffee of between 80 and 110 ml, please use two capsules to ensure the full bodied flavour of our blend, and simply press the lungo button.
Once you use the capsule we recommend you immediately eject it from the machine. exactly as suggested in your original machine manufacturers operating instructions. The Halo capsule is made of completely organic compostable components and when exposed to pressure and water may expand slightly. To release the capsule simply use the back of a teaspoon to wiggle it out.
We’d love you to compost them at home if you have a system and let us know how it goes. They’re made from completely organic materials (sugar cane pulp) and we’re working really hard to get them certified compostable – it’s not easy as a start up but we should have some very good news, very soon...
Remember, a huge proportion of ‘recyclable’ plastic and aluminium capsules still end up in landfill. Halo is the best choice available for the quality and the environment.
We’ve tried really hard to get UK councils to accept our pods for industrial composting. Here at Halo we’ve popped it in our own home compost bins, and know that it will disappear in 90 days. The great thing about our capsule is that it has absolutely none of the plastic or aluminium that contribute most to the environmental problems caused by coffee capsules. We’ve worked long and hard on this to make sure there’s no compromise on the quality and freshness of our coffee because due to the capsule material. We truly believe this is achieved.
Yes! All the paper and card packaging can be recycled. Our delivery box is made from 50% recycled materials and your delivery note is made from 50% recycled coffee cups! The only part that can’t be recycled right now (because there isn’t any on the market) is the plastic film keeping your pods fresh. We’re working hard to find an innovative supplier for a biodegradable plastic film and it’ll be replaced when we do.
Orders will be dispatched from our depot in the UK and delivered by Royal Mail 48 hour tracked delivery. International delivery is also tracked.
Our coffee is rare, hand roasted and hand encapsulated. We want to ensure that you truly experience an amazing Halo coffee so we would never rush out a new batch of coffee just because we have sold out.
All orders are despatched by Royal Mail 48 hour tracked delivery. For orders over £20 delivery is free.
No. We don’t make any money on postage. For a single order you pay the standard Royal Mail 48 hour tracked charge of £3.60. for orders over £20 delivery is free.
Yes! Absolutely! We have international shipping options available at checkout.
There is often a limited supply of coffee in the Rainforest Alliance supply chain that meets Halo’s high quality standards. Where possible, we source from certified growers and we are working towards our own sustainability scheme that ensures our coffee is responsibly and efficiently grown. Learn more about our coffees here.
Only Everest Supreme coffee is organic however it is blended with our Kenyan and Colombian to achieve our Three Mountain Blend. At Halo, both the environment and the quality of our coffee is core to our ethos and our suppliers ensure we are getting coffee from responsible growers. We seek premium coffee so our customers have the best in flavour and experience. We hope to offer organic coffee in the future.
We offer a full refund if you are not happy with your Halo capsules. Simply email firstname.lastname@example.org quoting your order # and return your capsules to us for a full refund.
No, the manufacturer cannot, under any circumstances, refuse to provide services under your machine's warranty. Should your warranty be refused, however, please contact us at the following email address: email@example.com.
Not yet but we can honestly say there are some amazing decaf coffees that we have been tasting and hope to bring the best to you very soon.
Not yet. Having spent a long time creating the capsules and crafting the coffee we are launching online and in the future we hope to work with like minded partners who share our core values and ethos.
Glad you want to become a regular. Subscriptions start in April so you can have a constant supply of fresh Halo coffee. If you setup an account we will email you as soon as subscriptions are available, so you are at the front of the queue.
Yes! Without compromising on quality our subscriptions come in boxes 50% smaller than our special edition ones. They will fit through your letter box.
We’re really glad you asked! Businesses can subscribe to the Halo and receive regular deliveries of capsules so you’re never without coffee, and are doing your bit for the environment.