Halō is compatible with your Nespresso® Original Home systems. It is NOT compatible with Nespresso® Vertuoline, Nespresso® Professional, Keurig, Tassimo, Dolce Gusto or Lavazza systems. Please email customer@halo.coffee if you have any compatibility questions.

Once you use the capsule we recommend you immediately eject it from the machine, as suggested in your machine's operating instructions. The Halo capsules are made of completely organic, compostable components and therefore may expand slightly when exposed to water or pressure. If the capsule does become stuck, simply use the back of a teaspoon to release.

We recommend an airtight, sealed container. Or you can leave them in the box. Just be sure to store your capsules in a cool, dry place, out of direct sunlight.

Our Halo coffee pods are home compostable and conform to the EN13432 standard so it doesn't matter where you throw them as they will naturally compost within 4 weeks, depending on atmospheric conditions, whether it be in your home compost bin or landfill. If you are feeling especially green, try planting some strawberry seeds into your Halo and put it into a plant pot or your garden as it's a great natural fertiliser.

It would have been no use designing the world's most sustainable coffee capsules if we then wrapped them in layers of toxic materials. So, we didn't. When your order arrives, you can recycle the outer postal box. Then, when you're done with everything else - the outer oxygen barrier wrap, Halo box, insert and sticky label can either be thrown in the compost with your used capsules or thrown into the recycling bin.

Yes. We have international shipping options available at checkout and accept most debit/credit cards, PayPal and Apple Pay.

Here you can place an explanation or answer to the question.

Halo coffee is a fresh product. It comes in a sealed box to prolong its life; once that box is opened we recommend you consume your coffee within 3 weeks. You can still drink it after that time, but the flavour will be at its best within the recommended time.

Our current range of coffees make a perfect single espresso, but you can also use our pods with the lungo setting on your machine. If you prefer a more full-bodied lungo, you use two capsules on the espresso setting to make your perfect cup.

Our decaf coffees are decaffeinated through natural resources, including spring water and carbon dioxide, drawing out the caffeine from the beans. We do not use chemical processes to decaffeinate our coffees.

Please reach out to customer@halo.coffee, quoting your order number and reason for your concern.

No. The manufacturer cannot, under any circumstances, refuse to provide services under your machine's warranty. If your warranty is refused, contact us at customer@halo.coffee.

Yes. We have designed our boxes to fit through a standard letterbox, so you don't need to be in when your order arrives.

Yes. We have designed our boxes to fit through a standard letterbox, so you don't need to be in when your order arrives.

Halo Coffee Return Policy

At Halo Coffee, we are committed to providing you with exceptional coffees and quality products. Your satisfaction is important to us, and our return policy is designed to ensure that you are happy with your purchases.

Coffee Products

Due to the perishable nature of our coffee products, we cannot accept returns on coffee capsules or whole bean purchases. However, if your coffee order was delivered incorrectly or arrived damaged, please reach out to us at customer@halo.coffee within 30 days, and we will resolve the issue. Our customer service team is also happy to provide coffee recommendations that align better with your taste preferences.

Non-Coffee Items

If you encounter any issues with our brewing gear or other non-coffee products, please contact us within 30 days of receiving your order. Items must be returned unopened in their original packaging and condition. All return shipping costs are the responsibility of the customer. To get started on a non coffee return please first reach out to customer@halo.coffee 

Important Notes

Refunds are typically processed within 10 business days after we receive your return in our warehouse.

• If you’re expecting a refund but haven’t received it, please contact us at customer@halo.coffee.
• Please note that if returned items are not in perfect condition we reserve the right to withhold refunds, unless they arrived damaged.

If you have any other questions, feel free to reach out to us at any time. Thank you for choosing Halo Coffee!

Halo Coffee customers who are 18 years and over are eligible to join the Halo Credits program and start accruing credits.

Customers are automatically enrolled into the Halo Credits program upon creating a Halo customer account. No purchase is necessary to enroll in the Halo Credits program.

Your Halo Credits will expire after one year.

For all customers, Halo Credits start on the day you sign up. Credits cannot be applied retroactively.

Our customer care team are here to help! Please email your questions to customer@halo.coffee.